Order Processing - Timing
After receiving the order and payment we need 4 working day to ship, so to check the avalability of products and prepare the shipping.
Orders are generally sent within 4 working days from payment reception and are shipped via TNT courier that provide an express shipping service, traceable with a specific number.
Shipping cost include handling and packaging charges and postal charges. The management costs are fixed, while shipping costs varying depending on the total weight of shipment. We recommend to group your items in one order. There is no way to group separated orders, so shipping costs will be charged for each one. Your package with be sent at your own risk, but particular attention is paid to fragile objects. The boxes are large enough and your products are well protected.
We ask customer to check the conditions of the boxes at the delivery, so that they are not wet, dameged or altered. In case of alteration, please, notify the fact to the courier and to us by sending an e-mail.
Once you received your order, please, verify that it is complete and in case of incogruity, contact us by e-mail within 2 days from the delivery. After 2 days from the delivery any objection won’t be considered. Customer is responsible for what he declares, and once he signed the courier document, he won’t be able to notify any objection about the boxes conditions.