Sales Conditions

A –Introduction

In this specific section of our portal, we want to disciplined, in a fluid and detailed way the commercial relationship with all those companies that choose our products, marketed through the site All purchase contracts, through the site between the seller and the customer, will be governed as marketing activities between companies that prefer electronic transactions that are most correctly indicated by the B2B acronym and will be an integral part of the General Conditions. IT GROUP SRL sells to private customers toowho must consider this conditions.

B - Acceptance of general Conditions of Sales

1. The order signed with IT GROUP SRL must be understood to be successful only after the acceptance, even partial, of the order by IT GROUP SRL, which reserves the right, subject to accurate technical / administrative checks, to accept or not the order. Acceptance is deemed silent after 14 days of silence / assent, unless otherwise communicated by any other modalities to the customer. By submitting an electronic order, the customer declares that he is aware of all the information provided during the purchase procedure and accepts the full terms and payment terms listed below.

2. In the event of poor storage of the product sold, the customer cannot in any way claim damages or claim any compensation.

C - Buying Mode

1. The customer through the electronic order can only purchase the products in the multimedia catalog that can be viewed as indicated above, at IT GROUP SRL reserves the right to modify / adapt the technical and economic information of the products concerned, in order to continually conform to market trends that bind the raw materials without prior notice, but always available through the contact section to provide if any due clarification has been made. It is understood that the image accompanying the descriptive card of a product may not be perfectly representative of its characteristics, and differs according to color, size, and accessories in the figure.

2. Once the order has been received, IT GROUP SRL will confirm it. By e-mail, to the e-mail address that the customer will communicate at the end of the order. This confirmation message will include the "Customer Order Number", to be used in any further communication with IT GROUP SRL. The message will contain all the data provided by the customer, which will work in a reasonable time to verify the correspondence and to promptly notify it corrections to non-compliant data. The customer can also check all the steps of his order through the dedicated area in the "Order Status" section.

3. In case of non-acceptance of the order, IT GROUP SRL undertakes to give immediate notice to the customer.

4. All prices on the site are understood to be net prices, VAT will be included upon request. As previously reported, or in Section C, point 1, IT GROUP SRL. reserves the right to change prices in any time, for market variations, without prior notice; However, the prices of the goods previously ordered will remain unchanged.

5. Excessive user-customer access to and the simultaneous sending of electronic orders may modify the availability of the product, for this purpose IT GROUP SRL., without being able to immediately ensure the correct allocation of the ordered goods, will send in a commercially reasonable time a confirmation by e-mail or fax the successful assignment of the goods after a good end of all payment conditions.

Payment Method

1. Credit Card (via Paypal) and Paypal.

All transactions made through PayPal and credit card use the 128bit SSL encrypted connection. More informations can be found by clicking on the bank security certificate in the address field of each browser. In addition, the "https" sign will be displayed in the address bar to confirm the secure connection. As a further form of security for online purchases, Visa and Mastercard will only be used through Paypal. This way, no one can use the card without the consent of the holder.

2. Early Bank Transfer.

By sending a e-mail with a copy of the payment with the CRO number. In the case of payment by Early Banking, the amount ordered by the Customer is maintained until the receipt of the proof of payment. In order to speed up the delivery process, the customer is requested to send by e-mail to the receipt of the payment of the bank with the CRO number in the case of payment by wire transfer . The shipping or withdrawal of your courier by order is only made when the IT GROUP SRL c / c has been credited, which must take place within 7 working days from the date of receipt of the order. In addition to that timeout, the order is automatically considered invalidated. The cause of the bank transfer must include: Identification and order number that is issued in the confirmation e-mail. The banking coordinates on which to make the transfers are in the confirmation email sent after the order is placed.

E -  Minimum order

We don't require a minimum order

F - Order Processing

After receiving the order and payment we need 4 working day to ship, so to check the avalability of products and prepare the shipping.

G - Shipping Method

Packages are sent within 4 working days from payment reception and are shipped via TNT courier that provide an express shipping service, traceable with a specific number.

Shipping cost include handling and packaging charges and postal charges. The management costs are fixed, while shipping costs varying depending on the total weight of shipment. We recommend to group your items in one order. There is no way to group to separate orders separately, so shipping costs will be charged for each one. Your package with be sent at your own risk, but particular attention is paid to fragile objects. The boxes are large enough and your products are well protected.

We ask customer to check the conditions of the boxes at the delivery, so that they are not wet, dameged or altered. In case of alteration, please, notify the fact to the courier and to us by sending an e-mail.

Once you received your order, please, verify that it is complete and in case of incogruity, contact us by e-mail within 2 days from the delivery. After 2 days from the delivery any objection won’t be considered. Customer is responsible for what he declares, and once he signed the courier document, he won’t be able to notify any objection about the boxes conditions.

I - Returns and Refunds

Every Consumer has the right to withdraw from the purchase contract without giving any reason within 14 (fourteen) days from the day he/she or a third part, different from the courier and designated by the Consumer himself/herself, acquires the physical possession of the last good from the delivery of the product. Only the costs for the return of the products will be on him/her.

For an easy and fast return:

1. Send an e-mail to indicating in the object the word “Return” and the order number.

2. Wait for the confirmation e-mail with the authorization for the return, then prepare the order, paying attention to packing it carefully, choose the courier and send it to the following address:


Via Lama 11

Sesto Fiorentino 50019 (FI)

te. +39 339 34 37 886


• The product must be returned intact using, when possible, the packing in which it has been delivered, or one of the same resistance, sealed with adhesive tape on all openings. 

• A label with the sender's data and shipping address must be affixed on it.

• The right of withdrawal may be applied to the product purchased in its entirety; it is not possible to pursue only part of the purchased product (eg.: accessories, other, etc ...);

• The shipment, until the certificate of the receipt in the warehouse indicated by IT GROUP S.r.l., is under the full responsibility of the Customer;

• In case of damage of the good during transport, ItBags will quickly notify the Customer to allow him/her to make a complaint against the courier chosen and obtain the corresponding refund; the product will then be made available to the customer, deleting at the same time the withdrawal request.


Once received the return and checked that it is intact, subject to the above conditions, ItBags will refund the Customer with the full amount of the returned items within 10 (ten) days from the receipt of the withdrawal of shipping, through the refund of the charged amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.